GRIEVANCE REDRESSAL POLICY

Shreemad Super E-commerce is committed towards its customers and has put together the undermentioned Grievance Redressal Policy for an effective resolution of all complaints received by FIXPAY.

This policy outlines a structured grievance redressal mechanism available to customers and external partners for escalating their complaints to obtain a resolution. This policy covers all the products/services offered by FIXPAY. It aims to improve customer experience and service delivery by an effective resolution of customer complaints through proper channelized approach, review mechanism and prompt resolution of all customer grievances. FIXPAY strives to provide best-in-class service delivery and has a dedicated customer care team that operates 24X7 for addressing such complaints.